General Information

Office hours
Monday thru Friday, 8:00am to 5:00pm
Closed for Lunch, 12 pm to 1:00 pm

Insurance
All major medical plans accepted including Medicare.

Payment Options
Our policy is that all co-pays and deductibles are due at the time of check in, as well as private pay. All Medicare only patients will be responsible for their 20% at the time of service. Unpaid deductibles and co-insurance percentages will also be due upon checking in. As a courtesy to our patients, we will file claims for all insurance types. We do not accept third party insurances, letter of protections or automobile claims. We do accept cash, checks, and credit cards. In the event that your bank returns payment made by a personal check, a service fee of $40.00 will be billed to your account. $30.00 return check fee and $10.00 admin fee.

Appointments
Please bring MRI reports/films and relevant medical records to the appointment. It is important that you bring all previous pertinent medical records including CT scans and MRI reports to your appointment to ensure a complete evaluation. We also ask that you bring all medications that you are currently taking in their original containers.

Pain Specialists of Austin wishes to inform you that Dr. Mahendru has a financial interest in The Pain Relief SurgiCenter Inc. You are free to choose any facility for obtaining services that are ordered for you. Our staff will be happy to discuss alternatives with you.

Scheduling
To schedule a new patient or follow up appointment, contact our office by calling (512) 485-7200 x280.

Cancellation
If you are unable to keep your scheduled appointment, please provide at least 24-hours notice by contacting us at (512) 485-7200.

Late
If you are more than 15 minutes late for your appointment, you may be rescheduled for a later date.

Emergencies
A physician is available 24-hours/7-days a week. Please contact  the medical exchange at (512) 458-1121 if you need to speak with a physician after hours. If you have a serious medical emergency, please go to the nearest emergency room and have our on-call physician contacted.

Patient Forms

New Patient Registration.pdf

SCS for FBSS
Types of Low Back Pain and Treatments
What is SCS?
Epidural Steroid Injection
Piriformis Injection
SI Joint Injection
Medial Branch Neurotomy
Occipital Nerve Stimulation
Cervical Discography
Pain Counseling and Biofeedback
Stages of Pain Management
Post-Laminectomy